Policies
Cancellations | Redo & Adjustments | Product Returns | Children | VIP Memberships | Health Issues | Amenities | Service | Privacy Policy | Terms & Conditions | Cookies & Similar Technology | Contact Us
There will be an 3% additional surcharge added to all transactions to cover the cost of the "Corporate Activity Tax" for Oregon businesses. Oregon state collects the tax for the "Fund for Student Success" and will be used for education. Thank you!
Cancellation Policy
Out of consideration for our salon and spa professionals, Dosha does require 24-hour notice for cancellation or rescheduling of a service. A fee of up to the full amount of the scheduled service will be incurred without 24-hour notice.
Redo and Adjustment Policy
We know that your hair is important to you, and we want you to be happy from the moment you step inside our salon until the moment you leave. As professionals, we strive to communicate how important it is to take the most realistic and healthy approach to achieving your beauty goals! If you are not happy with your experience, we will make any necessary adjustments so you can leave Dosha feeling amazing! After all, we are trying to build a long-lasting relationship with you and be your trusted salon for life!
- Dosha does not issue refunds on services.
- No color service is guaranteed if you have box color present in your hair.
- Color Correction services are not eligible for a Redo or Adjustment.
- If you are unsatisfied with the requested outcome of service, we are happy to make adjustments to fix what was in line with the original consultation within 14 days of your service. Adjustments are scheduled with your original stylist or same level stylist.
- Adjustments are free of charge, to fix only what is wrong, it does not include a full service or a different service.
- If you choose to see a different stylist at a higher level, there will be a charge for the difference in the original price plus 3% surcharge.
- Redo is void if you try to fix yourself or have the service fixed by another salon.
Product Return Policy
Dosha Salon Spa will exchange any products unopened or lightly used within 2 weeks of the original purchase date for equal or greater value. Should you choose not to exchange for another product we will issue a gift certificate. Gift certificates do not expire and may be used for a future service or product purchase. We do not offer refunds of any products. ALL SALE ITEMS ARE FINAL SALES.
Children Policy
To ensure we give our clients the attention they deserve, we ask that our clients not bring children under the age of 10 unless the child is scheduled for an appointment. Clients who arrive for their appointments with children may be asked to reschedule. Children coming in for a service may be asked to reschedule if the child becomes upset or moving their head excessively.
VIP Membership Details
- 2024 VIP membership points will roll over to the new year
- Earn 1 point per $1 spent on Dosha products and services
- Redeem 1500 points for a $30 product credit
- Enjoy 10% off products and services all year long!
(Exclusions: Gift Certificates do not apply for Dosha Points. Earned credit is not redeemable for cash or credit towards a service. $30 credit is not transferrable and is valid for use on Aveda products purchased in-store only. Only one discount can be used per transaction. VIP 10% discount does not apply to products purchased with credit. Points expire 12/31/2024. For more information, click HERE.)
Health Issues
We ask that you advise us of any illness, injury, or changes to your health status prior to any treatments, to ensure your needs can be met and to be sure our treatments do not in any way interfere with any medical issues you may have.
Amenities
Amenities are available when receiving a spa service. We offer a steam room at our 5th Avenue and Clackamas locations. Our amenities are co-ed and require appropriate clothing. Dosha provides robes and facial smocks. Lockers are provided in the spa, for storage of your personal items. Please leave all valuable items at home. Dosha Salon Spa and staff are not responsible for lost or stolen items.
Right to Refuse Service
A positive environment at Dosha Salon Spa is our top priority. While we would like to accommodate all clients, we will not tolerate rude, or disrespectful behavior from our clients to any staff member or fellow clients. Clients behaving negatively or rudely will be asked to leave and not return.
Privacy Policy
At Dosha Salon Spa and its affiliated companies (collectively “Dosha”), safeguarding the privacy of our online visitors is paramount. We are committed to providing a secure environment and have established a comprehensive Online Privacy Policy (“Privacy Policy”) outlining how we collect, store, and utilize the information you provide. This Privacy Policy explains how Dosha protects the privacy of its online visitors and does not extend to information collected offline. Please note that while browsing Dosha websites, clicking external links may redirect you to sites where this Privacy Policy does not apply. We urge you to review the privacy policies of any third-party websites before divulging personally identifiable information.
For visitors outside the United States, please be aware that the personal information you provide may be transferred to, stored, and processed within the United States where Dosha operates.
Your use of this website and/or any Dosha online products or services signifies your acceptance of this Privacy Policy. If you disagree with any aspect of this policy, please refrain from using our websites. This Privacy Policy may undergo revisions periodically, so we encourage you to revisit it to stay informed of any changes. In the event of a material alteration, we will notify you through our websites or within this Privacy Policy and provide options before the change takes effect. Your continued use of Dosha websites implies acceptance of these modifications.
SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.
WHAT PERSONAL INFORMATION IS COLLECTED?
When an online visitor submits information to Dosha, it typically occurs through account registration, participation registration, message boards or forums, information requests, surveys, or newsletter subscriptions. Personal information may include your name, home address, phone number, and/or email address. While accessing our websites does not mandate the provision of this information, certain products, services, or features, such as registration or newsletter subscriptions, require it.
Please note that depending on the Dosha website you visit, certain activities listed above may be unavailable, resulting in a non-collection of personal information.
WHAT OTHER TYPES OF INFORMATION MAY WE COLLECT?
For some activities, we may request you to create a username and password and/or provide additional personal and non-personal information such as age, date of birth, and gender. This information may be combined with other data for statistical purposes and shared with partners. Additionally, we may post customer testimonials with consent, as per applicable agreements.
HOW DO WE USE YOUR PERSONAL INFORMATION?
Personal information provided to Dosha enables us to address your customer service or technical support queries, provide special event notifications and offers, and enhance or merge data for market analysis or service improvement purposes. Internal marketing, profiling, or demographic analysis may also utilize your personal information to tailor products and services to better suit your needs. Personal information submitted by individuals in a business capacity is exempt from these uses.
WHAT TYPE OF COMMUNICATIONS MAY YOU RECEIVE?
Special Offers and Updates:
Periodically, we may send information about products, services, special deals, and promotions. You have the option to decline these communications.
Service-related Announcements:
We may send strictly service-related announcements, such as temporary service suspension notifications, which you cannot opt out of.
Customer Service:
Upon providing personally identifiable information, you may receive a welcoming email for account verification and subsequent communications regarding inquiries, services, or account management, per your preferences.
WHO IS COLLECTING YOUR INFORMATION?
When information is requested on an Dosha website, it is shared with Dosha, its parent, and affiliated companies, unless specified otherwise. Third-party contractors may collect and process personal information on behalf of Dosha for various purposes. Services offered in collaboration with partner companies will notify you of information collection by non-Dosha entities. While we endeavor to ensure third-party compliance with privacy and security procedures, we cannot control their activities.
The sharing of personal information by advertisers or websites linked to or from our sites is beyond our control. We recommend reviewing their privacy policies before providing personal information.
Our websites may include social media features and widgets hosted by third parties, subject to their respective privacy policies.
WITH WHOM MAY YOUR PERSONAL INFORMATION BE SHARED?
Dosha shares personal information with third parties only as described in this Privacy Policy and does not sell it to third parties. Non-personally identifiable, aggregated, and/or public information may be shared with third parties. We reserve the right to disclose personal information as required by law or in special cases to protect Dosha’s rights, property, or users.
In business transactions like mergers or acquisitions, personal information may be transferred to successor entities. Message boards, forums, or chat areas on Dosha websites publicly disclose information; users may request the removal of their personal information.
WHAT CHOICES DO YOU HAVE REGARDING THE COLLECTION, USE, AND DISTRIBUTION OF YOUR PERSONAL INFORMATION?
Dosha provides options to control the use of personally identifying information, including opting out of future offers or promotional materials. Mailing communications, like newsletters, include instructions for canceling or unsubscribing from future mailings.
HOW SECURE IS MY PERSONAL INFORMATION?
Dosha employs industry-standard measures to safeguard personal information during transmission and once received. Strict access controls are in place, and SSL encryption is utilized for credit card transactions. Reasonable steps are taken to ensure third-party data protection.
WHAT DO YOU DO IF YOU WANT TO CORRECT OR DELETE YOUR PERSONAL INFORMATION?
To correct, delete, or express concerns about personal information usage, contact promos@dosha.org. We will retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
SMS Terms & Conditions
SMS Consent Communication: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications: If you have consented to receive text messages from Dosha Salon Spa, you may receive messages related to the following (provide specific examples):
- Customer Care
- Booking conversations
- Example: "Hello, thanks for reaching out about rescheduling your appointment, I'd be happy to assist. Reply STOP to opt out of SMS messaging at any time."
Message Frequency: Message frequency may vary between 5 and 10 messages per week.
Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method: You may opt-in to receive SMS messages from Dosha Salon Spa by contacting us first. See our full statement here.
Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://dosha.org/
Additional Options: If you do not wish to receive SMS messages, you can let us know verbally when you contact us.
Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt out at any time by texting "STOP."
- For assistance, text "HELP" or visit our Privacy Policy and Terms of Service page.
- Message frequency may vary.
Cookies & Similar Technology
MANAGING COOKIES
You have the right to decide whether to accept or reject cookies. You can set your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. Please refer to your browser’s help section for more information.
WHAT ARE TRACKING TECHNOLOGIES AND HOW ARE THEY USED?
We automatically gather and store certain information like IP addresses, browser types, and clickstream data to improve services and website functionality. Tracking technologies such as cookies, beacons, tags, and scripts are used for trend analysis, administering websites, and demographic profiling. By continuing to use our site, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.
Clear gifs in emails track email openings to assess communication and marketing campaign effectiveness, linked to personally identifiable information.
Internet Protocol (“IP”) addresses may be tracked for system administration, aggregate reporting, site tracking, or security purposes.